Work

Creating exceptional guest experiences: the role of engagement and relationship building in hospitality

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Hospitality and Tourism Insights

DOI: 10.1108/jhti-04-2024-0318

Authors: Maraj Rahman Sofi, Irfan Bashir, Ahmed Alshiha, Emad Alnasser, Sultan Alkhozaim

Institutions: Islamic University of Science and Technology, Kashmir, King Saud University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4402134768

FWCI: 8.625

Cites: 51

Cited by: 17

Related to: 10