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Balancing Agility and Control: A Comparative Analysis of Change Management in ServiceNow and BMC Helix

Year: 2024

Type: article

Abstract: : This research paper presents a comprehensive comparison of the Change Management applications offered by ServiceNow and BMC Helix. The study examines key features, risk assessment capabilities, approval workflows, integration with other ITSM processes, and reporting tools of both solutions. By evaluating their strengths and weaknesses in managing IT changes, this paper aims to provide insights for organizations seeking to optimize their change management processes in increasingly dynamic IT environments.

Source: International Journal for Research in Applied Science and Engineering Technology

DOI: 10.22214/ijraset.2024.63992

Author: Sunil Kumar Yadav

Institutions: NTT (Japan), Chhattisgarh Swami Vivekanand Technical University

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4402155699

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