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Proactive IT Operations: A Comparative Analysis of Event Management in ServiceNow and BMC Helix

Year: 2024

Type: article

Abstract: : This research paper presents a comprehensive comparison of the Event Management applications offered by ServiceNow and BMC Helix. The study examines key features, event detection and correlation capabilities, automation and orchestration, integration with other ITSM processes, and analytics tools of both solutions. By evaluating their strengths and weaknesses in managing IT events, this paper aims to provide insights for organizations seeking to enhance their proactive IT operations and service delivery.

Source: International Journal for Research in Applied Science and Engineering Technology

DOI: 10.22214/ijraset.2024.63994

Author: Sunil Kumar Yadav

Institutions: NTT (Japan), Chhattisgarh Swami Vivekanand Technical University

Language: English

Topic: Software System Performance and Reliability

Subfield: Computer Networks and Communications

Field: Computer Science

Domain: Physical Sciences

Open Access status: diamond

OpenAlex ID: W4402155727

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