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Illuminating IT Landscapes: A Comparative Analysis of Discovery in ServiceNow and BMC Helix

Year: 2024

Type: article

Abstract: : This research paper presents a comprehensive comparison of the Discovery applications offered by ServiceNow and BMC Helix. The study examines key features, discovery mechanisms, data collection capabilities, integration with CMDB, automation features, and analytics tools of both solutions. By evaluating their strengths and weaknesses in discovering and mapping IT assets and relationships, this paper aims to provide insights for organizations seeking to enhance their visibility into complex IT environments and improve overall IT service management.

Source: International Journal for Research in Applied Science and Engineering Technology

DOI: 10.22214/ijraset.2024.63995

Author: Sunil Kumar Yadav

Institutions: NTT (Japan), Chhattisgarh Swami Vivekanand Technical University

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4402155729

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