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Incident Management in the Digital Age: A Comparative Analysis of ServiceNow and BMC Helix Solutions

Year: 2024

Type: article

Abstract: : This research paper presents a comprehensive comparison of the Incident Management applications offered by ServiceNow and BMC Helix. The study examines key features, automation capabilities, user interfaces, reporting tools, and integration options of both solutions. By evaluating their strengths and weaknesses in handling IT incidents, this paper aims to provide insights for organizations seeking to enhance their incident response processes.

Source: International Journal for Research in Applied Science and Engineering Technology

DOI: 10.22214/ijraset.2024.63986

Author: Sunil Kumar Yadav

Institutions: NTT (Japan), Chhattisgarh Swami Vivekanand Technical University

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4402155748

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