Work

Understanding customer behavior by mapping complaints to personality based on social media textual data

Year: 2024

Type: article

Source: Data Technologies and Applications

DOI: 10.1108/dta-02-2024-0162

Authors: Andry Alamsyah, Fadiah Nadhila, Nabila Kalvina Izumi

Institution: Telkom University

Language: English

Topic: Sentiment Analysis and Opinion Mining

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4402312490

FWCI: 0.304

Cites: 76

Cited by: 2

Related to: 10