Work

When Japanese ‘omotenashi’ care fails in intercultural situations: an autoethnographic account of dynamics of thorny disharmony

Year: 2024

Type: article

Source: Journal of Asia Business Studies

DOI: 10.1108/jabs-03-2024-0136

Authors: Ashok Ashta, Peter Stokes

Institutions: The University of Kitakyushu, De Montfort University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Japan Society for the Promotion of Science

Award: Lived experience of Japan-related intercultural global business situations

OpenAlex ID: W4402321944

FWCI: 1.015

Cites: 46

Cited by: 2

Related to: 10