Work

Recommendations for acceptance of digital public services by low-income seniors in smart cities by human-centered design

Year: 2024

Type: article

Abstract: Background: In Brazil, the federal government has developed a digital platform for public health services, with state and municipal governments connecting their solutions to unify citizen registration. Objective: To understand the phenomena involved, in order to provide recommendations for the acceptance of digital technologies by low-income elderly people in the context of smart cities. Method: The theory of the consolidated meta-analytic approach (TCMA) was used for a systematic bibliographic review (SBR) and case studies presented in a Design Postgraduate class, carried out in collaboration between two Brazilian Federal Universities. Results: Creation of recommendations in three categories within the framework of human-centered design. Conclusions: This study identifies opportunities for the development of products, services and public policies for the digital inclusion of low-income older people in the context of smart cities.

Source: DAT Journal

DOI: 10.29147/datjournal.v9i2.820

Authors: Maria Lilian de Araújo Barbosa, Lívia Flávia de Albuquerque Campos, Maria Lúcia Leite Ribeiro Okimoto

Institution: Universidade Federal do Maranhão

Language: English

Topic: Technology Use by Older Adults

Subfield: Demography

Field: Social Sciences

Domain: Social Sciences

SDGs: Reduced inequalities, Industry, innovation and infrastructure, Sustainable cities and communities, Good health and well-being

Open Access status: diamond

Funders: Fundação Araucária, Universidade Federal do Maranhão