Work

Assessing Healthcare Service Quality in Andhra Pradesh Using Icosagonal Fuzzy Numbers: An Innovative Multi Criteria Decision Making Approach

Year: 2024

Type: article

Abstract: This study uses Icosagonal Fuzzy Numbers (IFNs) to assess the quality of healthcare services in Andhra Pradesh across four zones, we rank characteristics such as appointment scheduling, medical quality, hygiene, lab efficiency, care quality, safety, value for money, dependability, cost-effectiveness, facility quality, and recommendations. Data analysis suggests that hygiene is the most important factor in both zones. A comparison with other fuzzy number approaches (Pentagonal, Hexagonal, Heptagonal, and Hex-Decagonal) reveals that IFNs provide a more nuanced view of service quality. The findings provide insights for enhancing healthcare services in Andhra Pradesh.

Source: Communications on Applied Nonlinear Analysis

DOI: 10.52783/cana.v31.1305

Author: Venkata Prasanna N

Institution: Vignan's Foundation for Science, Technology & Research

Language: English

Topic: Multi-Criteria Decision Making

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4402449068

FWCI:

Cites:

Cited by:

Related to: 10