Work

The moderating role of face and attribution on service recovery quality, postrecovery satisfaction and repurchase intention: a study of collectivist consumers in service recovery

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Asia Business Studies

DOI: 10.1108/jabs-03-2023-0098

Authors: Joseph Lok-Man Lee, Noel Yee-Man Siu, Tracy Junfeng Zhang, Shun Mun Helen Wong

Institutions: Hong Kong Polytechnic University, Hong Kong Baptist University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4402498475

FWCI: 3.044

Cites: 85

Cited by: 6

Related to: 10