Work

Learn from Customer Complaint Horror Stories

Year: 2024

Type: article

Abstract: The best stories about water customers’ complaints and employees’ experiences in the field can also be the best tools for training laboratory staff.

Source: Opflow

DOI: 10.1002/opfl.2007

Authors: Hunter Adams, Tom Clark, Matthew Sullivan, Virginia Dee Montier‐Burke, Mary Carol Wagner

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W4402506862

FWCI:

Cites:

Cited by:

Related to: 10