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Driving digital transformation and business model innovation in tourism through innovation labs: An empirical study

Year: 2024

Type: article

Abstract: In the rapidly changing digital landscape, Innovation Labs have become pivotal agents of transformation, yet their application in tourism remains underexplored. This study addresses this gap through multiple case studies and an action research project focused on tourism. The findings reveal that Innovation Labs significantly boost digital innovation capacity, digital transformation, and business model innovation within tourism organizations. The proposed management framework offers practical guidance for effective implementation, emphasizing their potential to democratize technology and innovation, particularly for SMEs. These conclusions underscore the role of Innovation Labs as key drivers of innovation, providing valuable insights for both academics and practitioners.

Source: Journal of Engineering and Technology Management

DOI: 10.1016/j.jengtecman.2024.101841

Authors: Francesco Santarsiero, Daniela Carlucci, Giovanni Schiuma

Institution: University of Basilicata

Language: English

Topic: Digital Innovation in Industries

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Decent work and economic growth

Open Access status: hybrid

Estimated APC paid: $2,810