Year: 2024
Type: review
Study design: Systematic Review
Abstract: This systematic literature review examines how plain language is being addressed in studies involving public organizations. From selected studies in the Scopus and Web of Science databases, the most researched themes on the subject were highlighted and good practices were identified that can favor and improve communication in public administration institutions based on Simple Language. The results showed that simple language is an important tool for effective communication with citizens, as it allows them to get closer to what they really need; for making him understand what he finds; and for using what they find to meet your needs as a citizen. In other words, Simple Language makes public communication more inclusive and democratic. Practical implications include the need for training for professionals who deal with public communication and the creation of guidelines to produce texts in didactic language.
Authors: Anny Karollinny Riva Giacomin, Rogério Zanon da Silveira, Lourenço Costa, Roquemar de Lima Baldam, Thalmo de Paiva Coelho Júnior
Institution: Universidade Federal do Rio de Janeiro
Language: English
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4402558370