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The Effect of Enterprise Resource Planning (ERP) System Implementation, User Training, and Management Support on User Satisfaction in Manufacturing Companies

Year: 2024

Type: article

Abstract: This study examines the impact of Enterprise Resource Planning (ERP) system implementation, User Training, and Management Support on User Satisfaction within manufacturing companies. Using a quantitative approach, data were collected from 160 respondents and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results indicate that all three factors—ERP system implementation, User Training, and Management Support—have a positive and significant effect on User Satisfaction. Among these, User Training emerged as the most influential factor, followed by Management Support and ERP system implementation. These findings underscore the critical role of human-centric factors in ensuring successful ERP adoption and highlight the importance of comprehensive training and strong management involvement. The study offers practical insights for organizations aiming to enhance user satisfaction with ERP systems, emphasizing the need for a holistic approach that integrates technical and human factors.

Source: West Science Information System and Technology

DOI: 10.58812/wsist.v2i02.1209

Authors: Sudarmo Sudarmo, Arnes Yuli Vandika, Rival Fahrijal

Institutions: Universitas Mulia, Lampung University, Universitas Bandar Lampung, Nusa Putra University

Language: English

Topic: ERP Systems Implementation and Impact

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4402561962

FWCI: 1.916

Cites:

Cited by: 4

Related to: 10