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The Effect of Excellent Service, Transformational Leadership, and Career Development on Patient Satisfaction at Hospitals in West Java

Year: 2024

Type: article

Abstract: This study investigates the impact of excellent service, transformational leadership, and career development on patient satisfaction in hospitals across West Java. Employing a quantitative approach, the research involved a sample of 160 patients and utilized a Likert scale ranging from 1 to 5 for data collection. Structural Equation Modeling-Partial Least Squares (SEM-PLS 3) was applied for data analysis. The findings reveal that all examined hypotheses are positive and significant, indicating that high-quality service, effective transformational leadership, and robust career development programs contribute significantly to enhancing patient satisfaction. Career development emerged as the most influential factor, followed by transformational leadership and excellent service. These results underscore the importance of these factors in hospital management and suggest strategies for healthcare facilities to improve patient experiences and outcomes. The study provides valuable insights for hospital administrators and policymakers aiming to elevate patient satisfaction levels in West Java.

Source: West Science Social and Humanities Studies

DOI: 10.58812/wsshs.v2i08.1229

Authors: Muhamad Ammar Muhtadi, Sigit Prasety, Weda Febriyanto

Institutions: Nusa Putra University, Universitas Pawyatan Daha Kediri, Telkom University

Language: English

Topic: Healthcare Quality and Satisfaction

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDGs: Good health and well-being, Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4402562110

FWCI:

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