Work

Peculiarities of service delivery in the context of changes caused by the external environment

Year: 2024

Type: conference-paper

Abstract: This research analyzes the integration of change management within service delivery, focusing on the service sector’s adaptability to external environmental changes. Employing a comparative and critical analysis of scientific literature and the synthesis of obtained results, the research aims to identify service characteristics’ chronological evolution, examine service delivery peculiarities, and develop a change management-based service delivery system. Findings indicate the service sector’s resilience and the necessity for organizations to proactively recognize change in external environment, emphasizing the importance of early detection and adaptation to environmental shifts for uninterrupted service delivery.

Source: Business and management

DOI: 10.3846/bm.2024.1255

Authors: Ilona Skačkauskienė, Virginija Leonavičiūtė, Sigita Bytautė

Institution: Vilnius Gediminas Technical University

Language: English

Topic: Organizational Change and Leadership

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W4402653110

FWCI:

Cites: 48

Cited by:

Related to: 10