Work

Comparing human and synthetic data in service research: using augmented language models to study service failures and recoveries

Year: 2024

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-11-2023-0441

Authors: Steven J. Bickley, Ho Fai Chan, Bang Dao, Benno Torgler, Son Tran, Alexandra Zimbatu

Institutions: Australian Research Council, Queensland University of Technology

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4402689480

FWCI: 2.51

Cites: 56

Cited by: 17

Related to: 10