The Influence of Service Quality and Satisfaction on Interest in Return Visits of Inpatient Patients at Bekasi Regency Hospital
Year: 2024
Type: article
Study design: Observational Study
Abstract: This success can be achieved if it provides quality services that have an impact on patient satisfaction and will further affect the interest in re-visiting. This study aims to determine the effect of service quality on patient satisfaction and the influence of both on re-visitation interest. This research was conducted using a quantitative descriptive method. The study sample was taken using a purposive sampling technique of 100 respondents. Data were collected through questionnaires, and analysis using SEM (Structural Equation Model). The results showed that good service quality has a positive and significant effect on patient satisfaction, creating a satisfying experience and building trust. Patient satisfaction, as a result of adequate service quality, also has a positive and significant impact on repeat visit intention.
Institution: Pancasila University
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: hybrid
OpenAlex ID: W4402691028