Work

The role of supply chain management in enhancing industrial productivity and consumer satisfaction in the United States: The 4-Quadrant Approach

Year: 2024

Type: article

Abstract: This paper examined the role of supply chain management (SCM) in enhancing industrial productivity and consumer satisfaction in the United States. It emphasized the integration of supply chain management in the four critical quadrants of product creation. Since, no product is created of the sake of creation, but for satisfying the end-users, supply chain management amplifies customer satisfaction through strategic management of all related logistics in the production process. Raw materials deposit, industrial plant, warehousing, and consumption were identified as the critical quadrants by which supply chain processes can enhance efficiency in industrial operations, thereby leading to higher economic performance, and welfare improvement for the citizens through enhanced customer satisfaction. The study identified three challenges for the adoption of the 4-Quadrant approach, while also recommended further test of the approach by empirical analysis.

Source: International Journal of Science and Research Archive

DOI: 10.30574/ijsra.2024.13.1.1713

Authors: Olajumoke Deborah Akanbi, Oluwaseyi Rachael Hinmikaiye, Owolabi Williams Adeyemi

Institutions: Western Illinois University, Texas A&M University – Kingsville, Texas A&M University, Obafemi Awolowo University

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: hybrid

OpenAlex ID: W4402744468