Work

Service quality, customer sentiment and online ratings of beach hotels: an analysis of moderating factors

Year: 2024

Type: article

Source: Journal of Hospitality and Tourism Insights

DOI: 10.1108/jhti-06-2024-0591

Authors: Kanapot Kalnaovakul, Kandappan Balasubramanian, Stephanie Hui-Wen Chuah

Institutions: Prince of Songkla University, Taylor's University, National University of Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4402808980

FWCI: 10.15

Cites: 66

Cited by: 20

Related to: 10