Work

Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport

Year: 2024

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-07-2023-0110

Authors: Raksmey Sann, Pipat Pimpohnsakun, Panuwat Booncharoen

Institution: Khon Kaen University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W4402869722

FWCI: 13.19

Cites: 73

Cited by: 26

Related to: 10