Academic hospitalist perspectives on the benefits and challenges of secure messaging: A mixed methods analysis
Year: 2024
Type: article
Abstract: BACKGROUND: Hospitals and patients rely on effective clinician communication. Asynchronous electronic secure messaging (SM) systems are a common way for hospitalists to communicate, but few studies have evaluated how hospitalists are navigating the adoption of SM and the benefits and challenges they are encountering. OBJECTIVES: The objective of this study is to assess academic hospitalist perspectives on SM to guide future research and quality improvement initiatives. METHODS: This was a mixed methods study utilizing an embedded REDCap survey and six virtual semistructured focus groups. It took place during a Hospital Medicine ReEngineering Network Zoom meeting on October 13, 2023. Rapid qualitative methods were used to define major themes. RESULTS: There were 28 hospitalists and one patient representative across 24 separate academic institutions. There was a 71% survey completion rate (N = 20). SM was felt to be an effective and efficient communication modality but was associated with a large amount of multitasking and interruptions. Perspectives around SM clustered around three main themes: SM has been widely but variably adopted; there is a lack of institutional guidance about how to best engage with SM; and SM is changing the landscape of hospitalist work by increasing ease but decreasing depth of communication, increasing cognitive load, and changing interpersonal relationships. Recommendations for SM improvements included the need for institutions to work with frontline workers to develop and implement clear usage guidelines. CONCLUSION: SM is likely contributing to both positive and negative effects for clinicians and patients. Understanding hospitalist perspectives on SM will help guide future research and quality improvement initiatives.
Source: Journal of Hospital Medicine
DOI: 10.1002/jhm.13522
Institutions: University of Colorado Anschutz, University of California, San Francisco, University of Wisconsin–Madison, UW Health University Hospital, Colorado School of Public Health, Cincinnati Children's Hospital Medical Center, University of Cincinnati, Icahn School of Medicine at Mount Sinai
Language: English
Subfield: Health Information Management
Field: Health Professions
Domain: Health Sciences
Open Access status: bronze
OpenAlex ID: W4403109956