Implementation of Artificial Intelligence in Quality Management in SMEs: Benefits and Challenges
Year: 2024
Type: article
Study design: Systematic Review
Abstract: The adoption of artificial intelligence (AI) in small and medium-sized enterprises (SMBs) has emerged as a key strategy for improving quality management. This article discusses the main benefits and challenges of implementing AI in this context. A systematic review of the academic literature and relevant business reports was carried out, in order to collect and analyze empirical evidence on the application of AI in the quality management of SMEs, obtaining as results that the main benefits of the implementation of AI in the quality management of SMEs include: Improved data-driven decision-making, process automation and error reduction, early detection of quality issues, customization of products and services, and resource optimization and cost reduction. On the other hand, the main challenges were: Lack of knowledge and skills in AI, high implementation costs, concerns about data security and privacy, resistance to cultural change, and integration of AI with existing systems and processes, concluding that the implementation of AI in SMB quality management offers significant benefits, but it also entails challenges that must be addressed strategically. SMEs that manage to overcome these challenges will be able to take advantage of the competitive advantages offered by AI, improving their efficiency, quality and adaptability in an increasingly dynamic business environment.
Authors: Miguel Giancarlo Ormaza Cevallos, Gustavo Alberto Lozano Jaramillo, José Abel Cusme Zambrano, Borisse Javier Bello Sabando, Jorge Alberto Chávez Franco, Lady Diana Zambrano Montesdeoca, Manuel Augusto Bermúdez Palomeque
Language: English
Field: Decision Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4403162225