Perceived Ease of Use, Usefulness and Trust towards Consumer’s Intention to Adopt Automated Parcel Locker as Last Mile Delivery
Year: 2024
Type: article
Study design: Observational Study
Abstract: The escalating demand for home delivery as the last-mile solution has led to inefficiencies, and environmental concerns within the supply chain.A combination of Technology Acceptance Model (TAM) and other external variables formed the conceptual model for this research.This study aims to explore the relationship between the attributes of automated parcel lockers (APL) and consumers' intentions to adopt them as the last mile solution.The study also seeks to identify the most significant attributes influencing consumer intention to adopt APL for last-mile delivery.To achieve these objectives, a quantitative explanatory research approach will be employed, utilizing a questionnaire distributed to 385 online shoppers residing in Malacca city.The study found that perceived usefulness, ease of use and trust have positive relationship on consumer intention to adopt APL as last mile which trust have significant impact to intention to use APL.This study offers valuable theoretical and practical implications.The study's significance lies in its potential to unveil critical insights into the factors that drive Malacca consumer acceptance of APL as an efficient last-mile delivery option.The findings may offer valuable implications for logistics and courier service providers and contribute to the optimization of last mile operations.
Authors: Ng Kar Yick, Atikah Saadah Selamat
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4403194860