Work

Do all complain the same? Examining the role of luxury hotels reviewer attributes using text mining

Year: 2024

Type: article

Source: Consumer Behavior in Tourism and Hospitality

DOI: 10.1108/cbth-07-2023-0096

Authors: Aafreen Ali, Vinay Chittiprolu, Sourya Rongala, Raja Shekhar Bellamkonda

Institutions: University of Hyderabad, SRM University, Andhra Pradesh, SRM University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4403274337

FWCI: 1.522

Cites: 42

Cited by: 3

Related to: 10