Year: 2024
Type: article
Abstract: —This paper explores the transformative role of AI virtual assistants (VAs) in human services, highlighting their potential to enhance communication, streamline processes, and improve customers’ and caseworkers' overall experience. By examining technology applications and challenges, the aim is to comprehensively understand how VAs can empower the human services industry. Keywords—AI Virtual assistant, Natural language Processing, Machine learning, Caseworker assistant, Customer assistant
DOI: 10.55041/ijsrem37870
Authors: Austin, Texas, Deepika Rikhi
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: bronze
OpenAlex ID: W4403298470