Work

The Effect of High Workload and Organizational Communication on Air Traffic Controller (ATC) Work Engagement at the PERUM LPPNPI Palembang Branch with Interpersonal Conflict as an Intervening Variable

Year: 2024

Type: article

Abstract: This study examines how workload and organizational communication impact work engagement among air traffic controllers at AirNav Indonesia, Palembang, with interpersonal conflict as an intervening variable. Using a causal quantitative design with a structural equation model, findings show that a high workload negatively affects work engagement through increased interpersonal conflict. In contrast, effective organizational communication enhances work engagement and reduces conflict. Thus, while workload diminishes engagement through conflict, good communication boosts engagement and minimizes conflicts among air traffic controllers.

Source: East Asian Journal of Multidisciplinary Research

DOI: 10.55927/eajmr.v3i9.10972

Authors: Wahyu Dwi Nugroho, Jack Henry Syauta, Mafizatun Nurhayati

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Good health and well-being

Open Access status: hybrid

OpenAlex ID: W4403308067

FWCI: 2.119

Cites:

Cited by: 1

Related to: 10