Work

Multi-Objective Service Improvement Based on Sentiment Analysis of Online Reviews Across Multiple Groups

Year: 2024

Type: conference-paper

Source: International Conference on Information Management and Management Science (IMMS)

DOI: 10.1145/3695652.3695667

Authors: Wenshuang Zhao, Dian Liu

Institution: Shanghai University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4403413103

FWCI: 1

Cites: 20

Cited by: 1

Related to: 10