Work

Measurement of Information System Quality Management using ISO 9001:2015 Standards at PT Bersama Kita Besar

Year: 2024

Type: article

Abstract: Operational problems related to performance evaluation within the company are the background for this research. Data was collected through interviews with the chief auditor, a 4-item questionnaire for the head of IT and 3 IT staff, and observations of company documents and staff performance. The questionnaire used a Likert scale, and the overall assessment applied the Maturity Model. Results indicated that PT. Bersama Kita Besar achieved a level 3 (Defined Process) in maturity. Small improvements are needed to reach levels 4 and 5, such as enhancing staff performance through training and adding competent human resources. The study focused on the IT division of PT Bersama Kita Besar, using clauses 4 to 10 of ISO 9001:2015 for measurement. These results can support the company's ISO 9001:2015 certification efforts and ongoing improvements.

Source: Jurnal Teknologi Terapan G-Tech

DOI: 10.70609/gtech.v8i4.4908

Authors: Adrianus Kelvin, Wella Wella

Institution: Multimedia Nusantara University

Language: English

Topic: Quality and Management Systems

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: gold

Estimated APC paid: $19