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The Role and Progression of Serving Robots in Hospitality and Service Industries

Year: 2024

Type: article

Abstract: This paper explores the transformative role of serving and welcome robots in the hospitality and service industries. As technology evolves, these robots are increasingly integrated into customer-facing roles, enhancing operational efficiency and customer satisfaction. The study traces the historical development, current applications, and potential future trends of these robots, with a focus on how they are reshaping service delivery. Through case studies and industry analysis, we identify key drivers, challenges, and best practices for the successful implementation of robotic solutions in hospitality settings.

Source: International Journal For Multidisciplinary Research

DOI: 10.36948/ijfmr.2024.v06i05.27961

Authors: SENTHAMARAI M -, KISHORE RAJAN K -, VIKRAM U -, KATHIR R -

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: hybrid

OpenAlex ID: W4403502849

FWCI: 0.304

Cites:

Cited by: 2

Related to: 10