Work

The determinant factors of continuance use of customer service chatbot in Indonesia e-commerce: extended expectation confirmation theory

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Science and Technology Policy Management

DOI: 10.1108/jstpm-04-2024-0137

Authors: Arta Moro Sundjaja, Prio Utomo, Fredella Colline

Institutions: Binus University, Multimedia Nusantara University, Krida Wacana Christian University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4403544019

FWCI: 3.648

Cites: 67

Cited by: 24

Related to: 10