Work

Service before self: exploring resilience and locus of control in the frontline service effort behavior

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-03-2024-0078

Authors: Shameem Shagirbasha, Kumar Madhan, Juman Iqbal, Hamia Khan

Institutions: Xavier School of Management, Prin. L. N. Welingkar Institute of Management Development and Research, SRM University, Andhra Pradesh, SRM University, University of Kashmir

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4403553162

FWCI: 1.459

Cites: 103

Cited by: 2

Related to: 10