Work

Effect of Politeness on Trust in Re-Enter Requests to User by Smart Speaker —Pilot Study—

Year: 2024

Type: article

Abstract: When a smart speaker encounters an error, it frequently prompts the user to re-enter the input information. This study examines the psychological impact of adopting a politeness strategy, involving linguistic considerations, for re-enter requests with a smart speaker, particularly focusing on its effect on trust. Specifically, a video-based impression evaluation experiment was conducted to assess the impact of politeness in re-enter requests on improving trust in situations where the smart speaker failed to deliver the expected output for the user.

Source: IEICE Transactions on Information and Systems

DOI: 10.1587/transinf.2024edl8030

Author: Tomoki MIYAMOTO

Institution: University of Electro-Communications

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: diamond

Funder: Japan Society for the Promotion of Science

Award: Construction of a receptivity estimation model for risky utterance strategies in non-task-oriented conversational systems