Work

A Large Language Model-Based Question Answering System for Online Public Administrative Services

Year: 2024

Type: article

Abstract: Public administrative services are one of the key concerns for citizens; however, there are still numerous procedures and issues that citizens encounter and need clarification on. This study aims to alleviate some of this burden on officials by developing a Question Answering System (QnA) to address inquiries about public administrative services. We present a framework for utilizing Large Language Models to develop and implement a QnA system on the Online Public Administrative Service Portal in Ha Giang Province.We also provide extensive experimental analysis to demonstrate the effectiveness of each component in the QnA system.

Source: Journal on Information Technologies & Communications

DOI: 10.32913/mic-ict-research-vn.v2024.n3.1290

Author: Van-Khanh Tran

Institution: Thai Nguyen University of Information and Communication Technology

Language: English

Topic: Topic Modeling

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Peace, justice, and strong institutions

Open Access status: diamond

OpenAlex ID: W4403660956

FWCI:

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