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A Case Study on AI Integration for Global Services at a Bangalore-based Tech Company

Year: 2024

Type: article

Abstract: This case study examines Justin's leadership in integrating AI technologies at a prominent Bangalore-based tech company to enhance global services and customer experiences. By deploying AI-powered chatbots, personalized recommendations, and predictive analytics, the company significantly improved customer satisfaction, operational efficiency, and scalability. However, challenges related to data management, employee resistance, and process alignment arose during integration, prompting the implementation of strategic solutions such as advanced data management systems and workforce upskilling to foster a collaborative environment.

Source: International Journal For Multidisciplinary Research

DOI: 10.36948/ijfmr.2024.v06i05.29191

Authors: Shaista Banu Harris -, Akshay A -, Shivshankarachar Y -, Kruthi V P -

Language: English

Topic: Artificial Intelligence Applications

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Industry, innovation and infrastructure

Open Access status: hybrid

OpenAlex ID: W4403862681

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