Work

Employees' Behavioral Intention to Adopt Facial Recognition Payment to Service Customers

Year: 2024

Type: article

Abstract: Facial recognition payment (FRP) is a crucial technology for digital transformation among merchants. However, few studies have explored employees' adoption of FRP. This study combined the status quo bias theory and the value-based adoption model to investigate the critical factors affecting employees' behavioral intention of FRP, including switching benefits, job insecurity, colleague opinion, top management support, and inertia. The results show that switching benefits, job insecurity, colleague opinion, top management support, and inertia are essential factors that determine employees' behavioral intention of FRP. Surprisingly, the perceived customer value negatively moderates the relationship between perceived value and behavioral intention. Furthermore, the authors provide rigorous endogeneity tests for the research model. Overall, this study contributes to the status quo bias and value-based adoption model theories and literature in organizations' digital transformation and offers valuable insights to eliminate resistance and encourage the active use of FRP.

Source: Journal of Organizational and End User Computing

DOI: 10.4018/joeuc.359894

Authors: Wen-Lung Shiau, Chang Liu, Xuanmei Cheng, Wen-Pin Yu

Institutions: Chang Gung University, Chang Gung Memorial Hospital, Linkou Chang Gung Memorial Hospital, Zhejiang University of Technology

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4403963655

FWCI: 4.173

Cites: 148

Cited by: 11

Related to: 10