Year: 2024
Type: article
Study design: Observational Study
Abstract: This study explores consumer perceptions of service quality in public transport, focusing on key factors such as reliability, safety, comfort, and accessibility.Using a mixed-method approach, data were collected through surveys and analyzed using statistical tools like Chi-Square Test, ANOVA, and Regression Analysis.The study aims to identify the determinants of service quality and their impact on user satisfaction and the likelihood of continued usage.Findings will help transport authorities improve services and enhance public transport usage.
Authors: Keerthana K, S V Praveen
Institution: Jerusalem College of Engineering
Language: English
Subfield: Transportation
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4403996887