Pengaruh Kepuasan Kerja, Budaya Organisasi, dan Kecerdasan Emosional Terhadap Kinerja Karyawan
Year: 2024
Type: article
Study design: Observational Study
Abstract: This study aims to assess the influence of job satisfaction, organizational culture and emotional intelligence on employee performance. The research was conducted at GERAI INDOSAT OOREDOO SEMARANG using employees from the call center digital care division as samples. Convenience sampling was the method used to select samples. Data validity testing utilized factor analysis. Data analysis was performed using SPSS version 27.0 software. The research results indicate that job satisfaction significantly affects employee performance. Additionally, organizational culture also plays a role in influencing employee performance, and emotional intelligence also have a significant impact on employee performance. This study contributes both theoretically and practically.
Authors: Dyah Muktiningtyas Sari, Suhana
Institution: Universitas Stikubank
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4404001296