Work

Peran Customer Service dalam Meningkatkan Kualitas Pelayanan Nasabah PT. Bank Rakyat Indonesia (Persero) TBK Kantor Cabang Madiun

Year: 2024

Type: article

Abstract: Achieving customer happiness necessitates the adoption of enhanced cutomer service. The present study examines how cutomer service might enhance cutomer servi satisfaction at the Madiun Branch Office of PT Bank Rakyat Indoensia (Persero)Tbk. For the intention of understanding how customer service contributes to the PT Bank Rakyat Indoensia (Persero)Tbk Madiun Branch Office’s improved customer service. Qualitative research with data gathering methods from libraries is the sort of study that’s is being done. The study’s findings show that PT Bank Rakyat Indoensia (Persero)Tbk Madiun Branch Officeis customer service is crusial to the provision of services to clients

Source: Al-Kharaj Jurnal Ekonomi Keuangan & Bisnis Syariah

DOI: 10.47467/alkharaj.v6i11.3843

Authors: Fibi Nur Okluanty, Niniek Imaningsih, Cholid Fadil

Institution: University of Pembangunan Nasional Veteran Jawa Timur

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4404001622

FWCI:

Cites:

Cited by:

Related to: 10