Work

Research and Implementation of the Operator Call Center Operation Intelligence Maturity Model

Year: 2024

Type: conference-paper

Source: IEEE Information Technology, Networking, Electronic and Automation Control Conference (ITNEC)

DOI: 10.1109/itnec60942.2024.10733027

Authors: Kefeng Yu, Liping Zhang, Ying Wu

Institutions: China Telecom (China), China Telecom

Language: English

Topic: Advanced Data and IoT Technologies

Subfield: Electrical and Electronic Engineering

Field: Engineering

Domain: Physical Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W4404036860

FWCI: 0.799

Cites: 5

Cited by: 1

Related to: 10