Work

Synthesizing customer satisfaction and loyalty through contractors’ service quality and brand image

Year: 2024

Type: article

Study design: Observational Study

Source: Engineering Construction & Architectural Management

DOI: 10.1108/ecam-06-2023-0633

Authors: Chu Chu Myat Thwe Win, Tharindu C. Dodanwala, Djoen San Santoso

Institution: Asian Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4404075352

FWCI: 2.546

Cites: 67

Cited by: 5

Related to: 10