Work

Bellboy Work Motivation: Studying at a Star Hotel in Bali

Year: 2024

Type: article

Abstract: This study aims to determine the work motivation of bellboys at Hotel ABC Bali. Data collection was carried out by distributing questionnaires to bellboy staff, then confirmed through interviews with bell captains to confirm the results of the questionnaire and to conduct documentation as supporting evidence. The data analysis technique used in this study is a qualitative descriptive method. This study refers to the two-factor work motivation theory according to Fredrick Herzberg. The results of the analysis showed that the motivation of bellboy staff was 3.34 with a fairly satisfied predicate. As for the intrinsic or hygienic factor, it has the highest level of satisfaction, namely 3.57 with a satisfied predicate, while the extrinsic or motivation factor gets the lowest value, namely 3.11 with a fairly satisfied predicate.

Source: Indonesian Journal of Interdisciplinary Research in Science and Technology

DOI: 10.55927/marcopolo.v2i10.11245

Authors: Putu Deny Mahendra Pynatih, I Gusti Ayu Putu Wita Indrayani, Ni Ketut Iswarini

Institution: Politeknik Pariwisata Bali

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4404081285

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