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AI-Driven Service Transformation : Revolutionizing Operational Excellence

Year: 2024

Type: article

Abstract: Service industries are undergoing rapid transformation through the integration of artificial intelligence (AI) and automation. This article presents an AI-powered service delivery model that autonomously optimizes operations, improves customer satisfaction, and drives business growth. The article leverages AI algorithms to automate incident management, predict operational disruptions, and enhance customer experiences. Real-world implementations within retail, healthcare, and technology sectors demonstrate significant improvements in service efficiency, with operational costs reduced by 30% and customer satisfaction scores increasing by 30%. This article proposes AI-driven service enhancements as a game-changer in the delivery of complex, scalable, and reliable services.

Source: International Journal of Scientific Research in Computer Science Engineering and Information Technology

DOI: 10.32628/cseit24106154

Author: Ashok Sreerangapuri

Institutions: East Texas A&M University, Texas A&M University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W4404116680

FWCI: 0.456

Cites: 5

Cited by: 3

Related to: 10