Work

“I want to help but customers mistreat me”: the dual moderating role of prosocial motivation on the impact of customer mistreatment

Year: 2024

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-04-2024-0480

Authors: Wenzhu Lu, Jialiang Pei, Xiaolang Liu, Lixun Zheng, Jianping Zhang

Institutions: Lanzhou University, South China University of Technology, Guangdong University of Technology, Guangdong University of Finance

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4404169446

FWCI: 12.65

Cites: 53

Cited by: 17

Related to: 10