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How does social media use enhance employee's well-being and advocacy behaviour? Findings from PLS-SEM and fsQCA

Year: 2024

Type: article

Abstract: Despite the extensive use of social media in workplaces, the implications of social media usage in organizational contexts such as employee advocacy and well-being have yet to receive significant attention from a research assertion. Thus, utilizing the conversation of resource theory, the current study analyses the relationship between work-related social media use and social-related social media use and employee advocacy behaviour. Moreover, it examines the mediating role of employee's psychological well-being and social well-being. An online survey was conducted to collect data based on a cross-sectional design. A total of 302 valid responses were collected from employees from the knowledge-intensive service industry. The PLS-SEM results indicated that work-related social media use and social-related social media use positively affect employee employee's psychological well-being and social well-being, whereas social-related social media use is positively associated to employee advocacy. Additionally, social well-being also positively affects employee advocacy. The mediation analysis also revealed that social well-being partially mediates the relationship between social-related social media use and employee advocacy, as well as work-related social media use and employee advocacy. The results obtained from fuzzy-set qualitative comparative analysis (fsQCA) showed that different configurations, such as "∼Work-related social media use ∗ Social well-being", "Work-related social media use ∗ Social-related social media use", "Social-related social media use ∗ Psychological well-being", and "Psychological well-being ∗ Social well-being", generated high employee advocacy.

Source: Acta Psychologica

DOI: 10.1016/j.actpsy.2024.104586

Authors: Rahul Bodhi, Yatish Joshi, Anurag Singh

Institutions: University of Petroleum and Energy Studies, Birla Institute of Technology and Science, Pilani

Language: English

Topic: Cyberloafing and Workplace Behavior

Subfield: Demography

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Good health and well-being

Open Access status: gold

Estimated APC paid: $2,030