Work

Universal Design of Public Services: A Case Study of the Norwegian Labour and Welfare Administration

Year: 2024

Type: book-chapter

Abstract: This paper presents how employees in a governmental organization strive towards incorporating universal design into their work practices when developing digital solutions - and what workplace aspects helps and hinders them in their efforts to ensure the digital services they build are accessible for all users. A case study of the Norwegian Labour and Welfare Administration (NAV) indicate that ensuring universal design in organizations entails activities far beyond WCAG testing. For NAV, cross-disciplinary stream-aligned teams appears a driving factor for universal design, as is widespread collegial support and easy-to-use resources. We further hypothesize that SWOT analyses could help identify threats and opportunities for promoting universal design in organizations.

Source: Studies in health technology and informatics

DOI: 10.3233/shti241032

Authors: Miriam E.N. Begnum, Anne Igeltjørn

Institution: Høyskolen Kristiania

Language: English

Topic: Digital Accessibility for Disabilities

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Reduced inequalities

Open Access status: hybrid

OpenAlex ID: W4404485998

FWCI:

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