Towards a Model for Assessing the Maturity of Organizations’ Work on Universally Designed Digital Solutions
Year: 2024
Type: book-chapter
Abstract: In this work, we propose a novel maturity model that suits the peculiarities of universal design of IT and ICT. The model is simply abbreviated as UDMM. It is domain-agnostic, targets intra-organizational application, and is free to use. Its design is influenced by maturity models in the related areas digital accessibility, usability, user experience, user-centered design, co-design and participatory design, as well as design-thinking. Besides a literature review, also interviews with stakeholders have been employed to gather insight for the model synthesis, and to ensure the model's proper theoretical foundation. The UDMM is currently undergoing further improvement iterations and will be tested and validated in practice in the future.
DOI: 10.3233/shti241034
Institution: Norwegian Computing Center
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4404487170