Work

The components of perceived quality and their influence on online re-purchase intention

Year: 2024

Type: article

Source: Journal of Consumer Marketing

DOI: 10.1108/jcm-04-2024-6798

Authors: Rahul Kumar, Varsha Jain, Jacqueline Kilsheimer Eastman, Anupama Ambika

Institutions: Indian Institute of Management Calcutta, Mudra Institute of Communications Ahmedabad, Florida Gulf Coast University, Institute of Management Technology, Dubai

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4404488908

FWCI: 9.133

Cites: 95

Cited by: 18

Related to: 10