Work

Adapting to a New Normal : The Influence of KNPS (Korea Net Promoter Score) of KMAC on Financial Performance in Korea Across Pre- and Post-COVID-19 Eras

Year: 2024

Type: article

Source: The Academy of Customer Satisfaction Management

DOI: 10.34183/kcsma.26.3.1

Authors: Eun Jung Lee, Yu Kyung Lee, Lib Lee, Kwang Ho Song, Hee Jung Lee

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4404510238

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