Work

Social exclusion and Carryover in Consumer Evaluations : The Moderating Role of failure severity and self-esteem

Year: 2024

Type: article

Study design: Observational Study

Source: The Academy of Customer Satisfaction Management

DOI: 10.34183/kcsma.26.3.7

Authors: Soobin Lee, Hyewook Jeong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Reduced inequalities

Open Access status: closed

OpenAlex ID: W4404510424

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